IMPORTANT NOTICE: When you purchase your Flaska from this website, your order will be fulfilled from Slovenia and will take about 5 working days to arrive. Unfortunately this is also reflected in a higher shipping charge. You can also buy direct from Flaska Slovenia at their website www.flaska.eu and they have a slightly lower shipping costs.

Your best option is to buy Flaska from our stockists in Ireland. The most convenient is The Health Food Store's On-line Shop and some of their retail branches (please ring ahead to check where they are stocked - Swords Pavilions, Henry Street & Dundrum in Dublin are your best bets). Please note that they do not stock the full range.

Another good option is Health at Hand Store in Arklow or the Sonairte Eco-Shop in Laytown, Co. Meath.

If you would like your local shop to stock Flaska, why not send them to our Facebook page linked below, where they can get in touch with us or ask them to ring us on 085 7430067.

You can also buy Flaska from Amazon.co.uk.

Terms & Conditions

About Flaska.ie

Ownership

Flaska.ie is the registered by Nuvicom Limited (Company Number 578417). Nuvicom Limited is the Irish distributor for Flaska water bottles.

Sale of products

Products are sold from this site by Nuvicom Limited to customers with delivery addresses in the Republic Of Ireland. For sales to customers with delivery addresses outside of the Republic Of Ireland, please go to www.flaska.eu.

General Terms and Conditions

This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the Flaska.ie website (the 'Website').

Unless otherwise specified, the materials on this Website are directed solely at consumers who access this Website from the Republic of Ireland. Nuvicom Limited does not represent that any product referred to in the materials on this Website is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Any contract between you and Nuvicom Limited, whether for use of the Website or in relation to the purchase of products or services through the Website will be governed by the Irish Legislation and all parties submit to the non-exclusive jurisdiction of the Irish Courts.

Any contract will be communicated in English.

We have taken every care in the preparation of the content of this Website, however we cannot guarantee uninterrupted and totally reliable access to this Website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Nuvicom Limited disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this Website and will accept no liability for any loss or damage arising as a result of problems with access. Nuvicom Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this Website.

Certain (hypertext) links in this Website may lead to other websites, which are not under the control of Nuvicom Limited. When you activate any of these you will leave the Website and Nuvicom Limited has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Nuvicom Limited.

Your correspondence or participation in promotions, or business dealings with advertisers found on or through the Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this Website.

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Nuvicom Limited, or any of their employees or agents. These terms and conditions shall be governed by and construed in accordance with Irish Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Nuvicom Limited reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this Website.

Trademarks

All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Nuvicom Limited for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.

Copyright

All designs, text, graphics and their selection and arrangement on this Website are the copyright of the Nuvicom Limited or its content providers. Permission is granted to users to electronically copy or print portions of this Website for your own personal, non-commercial use. Any other use of materials on this site without Nuvicom Limited prior written consent is strictly prohibited.

Acceptance of orders

Working with industry-leading secure payment processors such as PayPal, we validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between you and Nuvicom Limited for the purchase of the products.

Nuvicom Limited reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled we will cancel the items we cannot supply and supply the others. We will charge you for what we supply.

How products may be packed

If your order contains more than one product, Nuvicom Limited will endeavour to pack the items in as few parcels as reasonably possible. The number of parcels will depend on a variety of factors including the size, shape and weight of the products. Packing items in more than one parcel may result in a delay in your order being ready for collection.

Payment

We accept payment by most major credit or debit cards via PayPal. Payment will be debited from your account before the dispatch of your purchase.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to Republic of Ireland addresses.

Colour reproduction

Nuvicom Limited has made every effort to reproduce colours on the Website as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not guaranteed, this means that the colours of products may differ from what you see on the screen.

If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (see Returns for more information).

Price Information

Nuvicom Limited has taken great care to ensure prices are accurate. Prices may change over time, so prices on your previous order may no longer be valid. VAT is currently not applicable as Nuvicom Limited is not VAT registered. Promotions and prices you see in other Flaska markets or from our retail partners do not apply to prices on the website, and vice versa.

Trading name and address

Nuvicom Limited and Nuvicom Ltd are trading names of Nuvicom Limited, company number 578417. More details are available from the CRO website at www.cro.ie.

The following terms and conditions apply to any user generated content on Flaska.ie.

1. General

We are committed to protecting the information we collect about you.

2. Online posts via the Website

We want everyone to enjoy using our Website, so we've put together a list of guidelines to help you make the most of it.

Keep your posts relevant.

For your protection and in the interests of safety, decency, guidelines and legislation, messages which are in breach of the guidelines below may be edited or deleted from the Website.

The following is not acceptable on this site (these are not exclusive):

  • Inappropriate or unsafe medical advice, including reference to inappropriate use of a medicine or medical device
  • Disparaging reference to a product, company, institution or profession
  • Reference to inappropriate use of a any healthcare product
  • Reference to a named professionals
  • Medicinal claims made about a product which is not a medicine
  • Excessive praise for a medicine likely to encourage others to over-use
  • Messages which, in the moderators' view contains vulgar, offensive, sexually orientated, racist or abusive language
  • Messages which appear to be blatant advertisements
  • Messages which cause offense or distress to anyone reading them (including where users have reported abuse on a post and our moderation team uphold the abuse report)
  • Messages which contain personal details such as e-mail address, postal address or telephone number
  • Messages which contain price information which is misleading
  • Messages which are posted with a username or profile image that could be deemed offensive
  • We will not be able to post messages in any other language other than English

If you do not adhere to these guidelines we may delete your posts, temporarily suspend your ability to take part in any discussion or even suspend the account. Continued breach of the guidelines may result in permanent exclusion. Nuvicom Limited reserves the right to delete any message displayed in the message boards at any time, for any reason without notice.

By submitting such content to us you automatically grant to us a worldwide, fully-paid, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable, and transferable right and license to use, record, sell, lease, reproduce, distribute, publicly display, transmit, publish and otherwise exploit the content (in whole or in part) as Nuvicom Limited, in its sole discretion where it is deemed appropriate. We may exercise this grant in any format, media or technology now known or later developed for the full term of any copyright that may exist in such content. This also includes using this content in marketing materials.

In order to contribute to the Flaska community you must have a Flaska.ie account and by doing so you are agreeing that Nuvicom Limited may use your email address to contact you for administrative purposes in regards to the posts you make. If you submit your email address, to be contacted by Nuvicom Limited, this information will be stored and not used for any other purpose.

Aside from your screen name none of the registration information you provide will be published or disclosed within the site.

3. Legal obligations

The law says you may be liable if you post defamatory or illegal material of any nature on the Website. This includes text, graphics, video, programs or audio. Sending a message with the intention of committing an illegal act is strictly prohibited. By entering words and comments, you agree only to send material to which you have the copyright or other permission to distribute electronically. You may not violate, plagiarise, or infringe the rights of third parties including copyright, trademark, trade, secret, privacy, personal, publicity, or proprietary rights. Entering your words and comments is your acceptance of these terms and conditions.

House Rules

Please be polite and respectful towards others, remembering that people of all backgrounds are welcome here. If someone starts being offensive or rude in any way, please don't hesitate to report it via the contact us link.

Please do not post things that are completely off topic.

Please read your post before you submit it so you ensure you are completely happy with what you are posting.

Never post your or someone else's personal details like phone number, address or bank details. Your posts are out there for anyone to see so take care what you say about yourself.

Remember when you talk about things others may act on what you say. We may have to remove comments if they seem like they are giving advice when it comes to health and health products. We want all users to be safe. Please make sure you read our terms and conditions before contributing to this Website. If you have already registered you will already have agreed to them so please familiarise yourself with them.

Affiliates and advertising

What are affiliates?

Affiliates are partner websites, blogs or forums that earn commissions on sales generated from links to our website. To enable affiliates to do this easily, we provide them with banners, product data feeds and text links.

How do I join?

If you own or operate a website, blog, YouTube channel or a popular social media account you can apply to join our affiliate programme to receive commission on sales generated by your visitors to our site. Please get in touch via our "Contact us" page to apply.

Working with you

We are always open to new and exciting ways to improve our affiliate program. If you have any comments or suggestions, please do not hesitate to contact us.

Advertising

If you are interested in advertising on Flaska.ie, please get in touch via our "Contact us" page.

Mailings and emails

If you sign up to our newsletter you may receive occasional updates from us via the email address provided to us.

Offers and Promotional Codes

Flaska.ie promotional code terms & conditions

  • You must be registered with Flaska.ie and logged in when placing your order, to receive the promotion. Promotional codes can be used once only per customer as defined by their email address and/or credit card address and/or delivery address.
  • Only one promotional code can be used per transaction.
  • Offer cannot be used in conjunction with certain other Flaska.ie offers.
  • Promotional codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift boxing, delivery charges & gift vouchers/cards.
  • Please note that promotional codes also have an expiry date, after which they are not redeemable.
  • Promotional codes remain the property of Nuvicom Ltd, are non-transferable and may not be reproduced in any form.
  • Additional offers may not be available in partner stores or with any third party website unless otherwise stated.
  • Free delivery promotions are not applicable to offers/promotional codes paid for on any third party website unless otherwise stated.
  • We reserve the right to withdraw offers at any time.

General Flaska.ie offer terms & conditions

  • All offers are subject to availability.
  • Availability while stocks last. Nuvicom Ltd reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address.
  • Offers are non-transferable.
  • Nuvicom Ltd reserve the right to withdraw our offers without notice.

Important Health related advice

General health advice

Flaska.ie provides general information on a wide range of health and medical topics, but does not contain all the relevant information about every disease or medical condition. The information is not a substitute for professional care by a qualified practitioner. If you are concerned about your symptoms or have any other concerns or questions about your health or medicines, you should always consult an appropriate healthcare professional. Be cautious about embarking on vigorous exercise if you have any serious medical condition, such as back pain, high blood pressure or heart disease, or if you are pregnant.

Medical information is constantly changing and the way the internet and your computer works, may mean you do not always receive the latest version, or a complete version, of our Website. Whilst we do everything we can to bring you the trustworthy and reliable information that you rightfully expect, we cannot give an absolute guarantee that every piece of information on our Website is true, accurate or up to date at all times. If you are already using a medicine, remedy or other supplement, you should always ensure it is safe to start taking a new product alongside this. Always read the product information contained on the pack, as well as the patient information leaflet (if provided) before taking any medicine or similar product. You will usually find further information on the Website by checking the page the product is located on.

The information on our Website is not designed for use by healthcare professionals. The naming of any organisation, product, or complementary therapy or practitioner on this Website does not imply endorsement by Nuvicom Ltd. The omission of any such names does not necessarily indicate a lack of endorsement by Nuvicom Ltd.

Complementary treatments and therapies

  • We strongly recommend that you consult your doctor before following any complementary therapies if you are receiving conventional medication or treatment for any condition.
  • Do not cease conventional treatment or medication for any reason without consulting a doctor.
  • Always inform your doctor or complementary practitioner of any treatments, medication or remedies, both conventional and non-conventional, that you are taking or intend to take.
  • Also advise your practitioner if you have a sexually transmitted disease.
  • Do not begin a course of complementary therapy without first consulting your doctor if you are pregnant, are trying to conceive or are breast feeding.
  • Consult your doctor before allowing babies or infants to receive complementary treatments as some are unsuitable for small children.
  • See your doctor if your symptoms persist or worsen.
  • You should ensure that it is safe to start a complementary therapy if you are already taking medication or undergoing a course of treatment.
  • Some individual complementary therapies have some additional cautions which are listed at the end of their respective pages within Information & advice. Please refer to these before starting any complimentary therapy.

Partner stores

We appreciate that some of you may have come on to the website looking for information about our partner stores. We try to keep an up to date list of our stockists, but if you are in any doubt are more than happy to help you with these queries too, just get in touch via our "Contact us" page.

Ratings, Reviews, Question and Answer Terms and Conditions

These Terms of Use govern your conduct associated with the Customer Ratings and Review service (the "CRR Service") and the Product Question and Answers service (the "PQA Service") offered by our Website. To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service and PQA Service.

By submitting any content to Nuvicom Ltd, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights thereto;
  • all "moral rights" that you may have in such content have been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 16 years old; and that use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity;
  • you are the parent of any pictures or images of children submitted by you and that you consent to the use of such images.

You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;
  • that is pornographic;
  • that incites violence;
  • that contains nudity or graphic or gratuitous violence;
  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation; for which you were compensated or granted any consideration by any third party;
  • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Nuvicom Ltd (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Nuvicom Ltd, perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Nuvicom Ltd sole discretion. Nuvicom Ltd reserves the right to change, condense or delete any content on it's website that it deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Nuvicom Ltd does not guarantee that you will have any recourse through Flaska.ie to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Nuvicom Ltd reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Nuvicom Ltd, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Nuvicom Ltd, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Nuvicom Ltd and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

If you leave a rating or review you are willing to be entered into a prize draw - if you don't want to be entered into the draw you should not leave a review.

Nuvicom Ltd does not allow the contents of ratings and reviews and product question and answer comments to be used by third-party suppliers without our prior consent. For enquiries, please contact us via our "Contact us" page.

Ratings and reviews and product question and answer comments left on any medical products are subject to all of the above terms and conditions. They do not constitute the advice of a medical professional nor the opinions of Nuvicom Ltd.
They in no way replace a medical consultation.

The following is not acceptable on this site (these are not exclusive):

  • Named prescription only medicines eg. brand names like Viagra
  • Inappropriate or unsafe medical advice, including reference to inappropriate use of a medicine or medical device
  • Disparaging reference to a healthcare product, company, institution or medical profession
  • Reference to inappropriate use of a vitamin, mineral, supplement or other complementary healthcare product
  • Reference to a named healthcare professional
  • Medicinal claims made about a product which is not a medicine
  • Excessive praise for a medicine likely to encourage others to over-use
  • Messages which, in the moderators view contains vulgar, offensive, sexually orientated, racist or abusive language
  • Messages which appear to be blatant advertisements
  • Messages which cause offense or distress to anyone reading them (including where users have reported abuse on a post and our moderation team uphold the abuse report)
  • Messages which contain personal details such as e-mail address, postal address or telephone number
  • Messages which contain price information which is misleading
  • Messages which are posted with a username or profile image that could be deemed offensive
  • We will not be able to post messages in any other language other than English
  • If users do not adhere to these guidelines we may delete their posts. Boots reserves the right to delete any message or rating and review displayed on Boots at any time, for any reason without notice.



Privacy and Cookies Policy

The Flaska.ie privacy and cookies policy explains how we use your personal data, when you're shopping on our Website.

Shopping on Flaska.ie website

The online shop www.flaska.ie (hereinafter referred to also as “the shop”) is managed by Nuvicom Limited, which also offers the services of online business (hereinafter referred to as “the vendor”).

The following terms and conditions apply to the online shop management, rights and obligations of the user (customer) and the shop, and the business relationship between the vendor and the customer.

The customer is bound by the general Terms and conditions which apply from the moment of purchase (placing an online order). By placing his/her order, he/she confirms that he/she has read the Terms and conditions.

The vendor reserves the right to change the Terms and conditions at any time and without any prior notice.

Photographs are merely reference material.

Order

The customer can choose the products and add them to the cart. Before submitting his/her order, the customer can view the content of the shopping cart and customize his/her selection if necessary (remove the products, change the amount etc.). To fill out an order, the customer must send the vendor his/her delivery and payment information including any possible discount information (discount codes).

The customer will receive an e-mail containing the order confirmation. Thus, the vendor is bound to execute the order. A copy of the order is saved on the shop’s server.

The customer will receive the bill in a package along with the ordered products.

Payment liability

By submitting the order, the customer undertakes to pay it. Therefore, he/she must choose a payment method during the process of order placement. If he/she does not choose a method, he/she cannot submit the order. The customer is notified about the final price and amount to be paid (including delivery and shipping costs) before submitting the order.

Should the customer not accept his/her package, which must be paid after receipt of it, within 15 days, it is considered that the customer has withdrawn from the contract. If the customer chooses the pro forma invoice payment method and does not pay at least a part of this invoice within 14 days after receipt of the package, it is also considered that the customer has withdrawn from the contract. The vendor will not recover payment from the customer and will not deliver the ordered goods.

Validity of the prices and offer

The prices in the online shop are valid until they are revoked or until new ones are announced. We guarantee the customer the price at which he/she has ordered the products. The customer is once again notified about the order content and amount to be paid in the order confirmation e-mail received at the provided e-mail address.

All prices include VAT, but we cannot provide a VAT invoice as we are not VAT registered at the moment.

Payment and delivery conditions

The customer chooses a payment method suitable for him/her. There are several payment methods available which can be modified by the shop according to its customers’ needs. PayPal offers payment either through a PayPal account or directly with a credit/debit card. The default payment option may vary, so if you are offered the incorrect payment option (i.e. PayPal account instead of credit/debit card) look for a link that will open up the other option.

The vendor will dispatch the order within 7 days at the latest or inform you of the delay.

The vendor chooses the cheapest delivery method. In extraordinary cases, the vendor and customer can agree on an alternative delivery method and due date.

The customer agrees that the invoice will be sent via email. If he/she wants to receive a printed invoice, he/she will write it in the notes when submitting the order.

Withdrawal from the contract (return without explanation)

Withdrawal from the contract is in accordance with the European consumer legislation. Withdrawals apply only to natural persons who acquire goods outside their substantial gainful activity (hereinafter referred to as “the customer”) and exclude personalised items (i.e. if you request a custom logo or name printed).

The customer has the right to notify the company at any time and no later than within 14 days after receipt of the goods, that he/she withdraws from the contract and he/she does not need to state the reason for his/her decision. The due date starts one day after the date of receipt.

The customer can communicate his/her decision to withdraw from the contract via our "Contact us" page, telephone, e-mail or post (some information is only available on the product tags). The products must be new, unused and in re-sellable condition. Used and or open products will not qualify for a full refund. Partial refund may be offered at our discretion. Postage is not refundable. You will be responsible for any return postage. We will return the funds to you within 14 days of receipt of returned goods. Please be aware that credit/debit card refunds may take a long time to show up in your statement.

If the customer chooses the pro forma invoice payment method and does not pay at least a part of this invoice within 14 days after receipt of the package, it is also considered that the customer has withdrawn from the contract. The vendor will not recover payment from the customer and will not deliver the ordered goods.

The return costs arising from the withdrawal from the contract are to be borne by the consumer. The goods must be returned to the vendor within 14 days after the message about the withdrawal from the contract (purchase) has been sent.

The customer does not have the right to withdraw from the contract (order) if the subject of the contract is:

  • goods manufactured according to a specific customer’s instruction;
  • goods tailor-made for the customer’s needs;
  • goods which are not returnable due to their nature;
  • perishable or expired goods.

The returned goods must be undamaged and full quantity must be returned.

The use of the goods by the customer must be limited until the withdrawal from the contract. The customer may inspect and test the goods as much as it is needed to establish their actual state. Testing of the goods (including the packaging) which is different from the stated testing methods is considered as the use of the goods. This means that by doing so, the customer loses his/her right to withdraw from the contract.

In cases when the calculated amount to be paid includes a promo code, these assets are considered as a discount and are not returned to the customer if he/she withdraws from the contract (the actual amount paid is returned).

Return of the actual payments will be executed within 14 days after receipt of the message about the withdrawal from the contract. The vendor may put the return of the received payments on hold until the returned goods are received.

Complaint process

The rights to refund, warranty, factual defects and falsely performed service are regulated by the provisions of the Consumers Protection Act (unofficial consolidated text).

For all complaints please get in touch via our "Contact us" page. You can also return the products along with a description of the problem. All complaints will be considered quickly, correctly, and in accordance with the relevant legislation.

Recommendations for receiving and returning packages

Packages should always be opened carefully so the content does not get damaged. Save the original and transport packaging. Both can be used for the possible return of the products. When you are returning the products, pack them safely and enclose a description of the reasons for returning them.

Purchase for legal persons

The same Terms and conditions apply to legal persons except for the possibility of withdrawal from the contract.

Error possibility

In our online shop and on other web pages, we offer as useful and accurate information as possible. Nevertheless, there is always a possibility of an error. Any possible corrections will be published immediately.

Personal data protection

Customers' personal data will be managed in accordance with the Data Protection Acts 1988 and 2003 and our Privacy Policy. The personal data will be used for the needs of executing the order (for example sending information materials, offers, invoices). If you agree to receive our newsletter you will also receive other informative and commercial messages.

You can at any time ask us to stop using your personal data for purposes of indirect marketing.